Frequently Asked Questions
General Questions
What is CavaliersSuites.com?
CavaliersSuites.com is the official platform for reserving single-game luxury suites and premium seating at Cleveland Cavaliers home games. The site is managed by the Cavaliers organization and powered by SuitePro.
Am I purchasing directly from the team?
Yes. All suites and premium seating listed here are sold exclusively by the Cleveland Cavaliers.
How is my personal information kept secure?
We safeguard your data using industry-standard encryption and secure processing practices. All transactions follow PCI DSS compliance requirements. See our Privacy Policy for more information.
Shopping for a Suite
What amenities come with a suite at Rocket Arena?
A Cavaliers suite provides a premium gameday setting, including:
- Comfortable cushioned seating
- Private Restrooms
- HDTVs and in-suite entertainment
- Dedicated suite host and service team
- Private entry access to the arena
- Parking Passes
- Spacious lounge-style seating inside the suite
- Customizable food & beverage experience
How do I reserve a suite?
Head to our Reserve Now page to browse available games and suites–purchases can be completed securely online.
When will I get my tickets after booking?
Once your suite purchase is confirmed, a Premium Team representative will connect with you regarding digital ticket delivery. Tickets are distributed prior to the game, though timing can vary.
How will my tickets be delivered?
All suite tickets and parking passes are delivered digitally and can be accessed through your SeatGeek Account Manager or the Cavaliers/SeatGeek mobile apps. Tickets can be scanned at entry for contactless access and easily transferred to guests directly from your device.
Payment
What types of payment are accepted?
CavaliersSuites.com accepts all major credit cards (Visa, Mastercard, American Express, Discover).
Do I need to pay in full at the time of booking?
Yes. Payment in full is required to lock in your suite reservation.
Are there extra fees I should expect?
All listed prices already include applicable fees unless otherwise noted.
Refund Policy
Can I cancel a suite purchase?
No. Suite sales are final and non-refundable.
What if my game is moved to a new date?
Your suite reservation remains valid and will be honored for the rescheduled game.
What if the game is canceled outright?
In the rare case that an event is canceled and not rescheduled, please contact us at [email protected] or 216-420-2481 to review your options.
Planning Your Premium Experience
When and how do I place catering orders?
After booking, the Cavaliers Premium Team will provide catering menus and instructions. Orders are generally due 2–3 business days before the game. Additional items can be added closer to or during the event.
Is catering mandatory?
No. Catering is optional and has no minimum spend requirement. Please note, outside food and drinks cannot be brought into Rocket Arena.
Can I buy extra Standing Room Only (SRO) tickets for my suite?
Some suites allow for additional SRO tickets. Check your suite listing or reach out to confirm.
What is the policy for children?
Children under two (2) do not need a ticket if they sit on the lap of a ticketed adult.
Are there restricted items inside Rocket Arena?
Yes. The arena follows the NBA’s clear bag policy—only clutches 4.5” x 6.5” or smaller are permitted. Backpacks and oversized bags are not allowed, and all items are subject to security screening.
Does a suite ticket grant access to other premium areas?
Suite tickets are for your private suite only and don’t include entry to other clubs. If you’re in a Theater Box, you’ll also enjoy access to the Huntington Legends Club.
Can suites be used for business or private events?
Absolutely. Suites are ideal for hosting clients, rewarding employees, or celebrating special occasions. Contact [email protected] to discuss event options.
Game Day Questions
Where can I park?
Suite packages may include a limited number of parking passes with access to the Gateway East Garage. This lot opens about 3 hours before tip-off, depending on game date & time.
Is there a VIP entrance?
Yes. Suite guests may use designated VIP entry points at Rocket Arena for quicker, more private access.
- Founders Suites: Located on the Founders Level. Enter via the East Bridge from Level 3 of the East Garage and take the Northeast elevators down, or from street level use the Northwest elevators at Portal 29 or the Northeast elevators at Portal 4.
- Club Suites: Located on the Club Level. Enter through the East Bridge on Level 3 of the East Garage, or from street level use the Northwest elevators at Portal 29 or the Northeast elevators at Portal 4.
When does suite access begin?
Suites can be accessed when doors open for the game.
Can I order food and beverages during the game?
Yes. In-suite service is available throughout the event through your dedicated suite attendant.
Who should I call if there’s an issue during the game?
For immediate assistance, please reach out to your suite attendant or your Cavaliers representative.
Issues & Support
I’m having trouble booking a suite online. What should I do?
Email [email protected] or call 216-420-2481 and our team will be glad to help.
I haven’t received my digital tickets yet—what now?
If your event date is approaching and your tickets haven’t arrived, contact us right away at [email protected] or 216-420-2481.